Features:
- Experienced and professional staff
- Cohort experience
- Supporting world class and up-to-date educational experiences
- Contribute to the provision of excellent facilities
We are committed to:
- Fairness/equity
- Assist individuals to achieve their goals
- Caring
- Quality Service
- Follow-up of enquiries/feedback
- Empowering students
- Supporting the student experience
- Confidentiality and Privacy
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We Will:
- Listen, understand and provide advice
- Communicate back in a timely matter
- Treat every request and enquiry as important
- Be openly responsive to recommendations for change
- Provide a responsive and clear complaint handling process
- Take an advocacy role for students
- Be committed to supporting students so they can develop to their full potential
- Be committed to a process of continuous improvement and review
- Provide flexible office hours
- Provide support for the Melbourne GSM Student Group
- Provide a range of flexible communication options
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We will endeavour to:
- Strengthen a community of learners through the cohort experience
- See all students within 10 minutes of appointment time
- Respond to enquiries by close of next business day
- Be socially and environmentally responsible
- Continuously review our service delivery by investigating and utilising new technology
We expect students/ staff to:
- Take personal responsibility
- Communicate clearly
- Be proactive
- Listen and interact
- Engage - take advantage of opportunities
- Respect others
- Be open to learning experiences
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