Features:
- Experienced and professional staff
- Cohort experience
- Supporting world class and up-to-date educational experiences
- Contribute to the provision of excellent facilities
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We Will:
- Listen, understand and provide advice
- Communicate back in a timely matter
- Treat every request and enquiry as important
- Be openly responsive to recommendations for change
- Provide a responsive and clear complaint handling process
- Take an advocacy role for students
- Be committed to supporting students so they can develop to their full potential
- Be committed to a process of continuous improvement and review
- Provide flexible office hours
- Provide support for the Melbourne GSM Student Group
- Provide a range of flexible communication options
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We will endeavour to:
- Strengthen a community of learners through the cohort experience
- See all students within 10 minutes of appointment time
- Respond to enquiries by close of next business day
- Be socially and environmentally responsible
- Continuously review our service delivery by investigating and utilising new technology
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