The Melbourne GSM service charter
The Melbourne Graduate School of Management is dedicated to providing a well-integrated, seamless and consistent service across all student activities. Our service charter seeks to support world class and relevant educational experiences, delivered via excellent facilities, by experienced and professional staff.
We will:
- Listen, understand and provide advice
- Communicate back in a timely matter
- Treat every request and enquiry as important
- Be openly responsive to recommendations for change
- Provide a responsive and clear complaint handling process
- Take an advocacy role for students
- Be committed to supporting students so they can develop to their full potential
- Be committed to a process of continuous improvement and review
- Provide flexible office hours
- Provide support for the Melbourne GSM Student Group
- Provide a range of flexible communication options
We will endeavour to:
- Strengthen a community of learners through the cohort experience
- See all students within 10 minutes of appointment time
- Respond to enquiries by close of next business day
- Be socially and environmentally responsible
- Continuously review our service delivery by investigating and utilising new technology
We are committed to:
- Fairness/equity
- Assist individuals to achieve their goals
- Caring
- Quality service
- Follow-up of enquiries/feedback
- Empowering students
- Supporting the student experience
- Confidentiality and Privacy
We expect students/staff to:
- Take personal responsibility
- Communicate clearly
- Be proactive
- Listen and interact
- Engage - take advantage of opportunities
- Respect others
- Be open to learning experiences